Frequently asked questions

Due to the customized nature of our products, all sales are final. However, we’re committed to ensuring your satisfaction. If there’s an issue with your order that’s our fault, please contact us at welcome@foreverfinerjewelry.com and we’ll do our best to resolve it.

All Forever Finer pieces include a 1-year warranty against factory defects. After this period, if a repair is necessary, we’ll provide a quote for the repair services through our trusted workshop. For your peace of mind, we recommend insuring your jewelry against loss, theft, or damage. We offer complimentary insurance appraisals for all pieces purchased from us for your convenience.

Our specialty is custom designs and heirloom redesigns. Email us at welcome@foreverfinerjewelry.com to discuss your ideas and bring your vision to life.

We don’t have a retail store yet, but we do offer a by-appointment-only private experience. You can schedule an appointment by emailing welcome@foreverfinerjewelry.com or call (803) 257-6936. We’d love to help you find the perfect piece!

Avoid harsh chemicals like lotions, perfumes, and bleach. Clean gently with mild dish soap and warm water. Store in a safe, dry place. Contact us for complimentary professional cleaning.

Ready to Ship items usually arrive within 1-3 business days, depending on your location. Made to Order pieces can take between 4-8 weeks for production and delivery, as each piece is crafted with meticulous attention to detail.

Ready to Ship: These are pieces that are in stock and can be shipped either the same day or the following business day. Made to Order: These items are custom-crafted just for you. Production typically takes between 4-8 weeks, depending on the complexity of the design and material availability.

Yes, every Forever Finer piece includes a complimentary appraisal for insurance. Custom engagement rings also come with an accompanying certificate for the diamonds from the lab they are graded in.

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We're here to assist! Email us at welcome@foreverfinerjewelry.com if you need more help. We'll respond promptly.